Personal Reason:

The customer may return a product to Strek Offroad for a refund within 30 days from delivery if the product is unopened/unused and in original condition. The customer is responsible for double-way shipping costs and a 15% restocking fee. (For free shipping products, refunds will deduct the double-way freight costs as well since it includes the shipping cost to send the product originally.)

Wrong Product Received

If the customer received a wrong product, please do not open/use the product. Contact Strek Offroad customer service immediately and provide the order number with pictures of the product. After the Strek Offroad team has it verified, the customer should assist in sending the product back to Strek Offroad. Once the returned product is received, Strek Offroad will send the correct product to the customer without extra cost.

Defective Product

If the product is not working properly upon arrival, please contact sales@strekoffroad.com immediately. Reasonable troubleshooting steps will need to be taken and provided to our technician to determine if the product is defective. If Strek Offroad determines that the product is defective and not able to be repaired, the customer can choose to receive a replacement for free or return the product and get fully refunded within receipt of 30 days. For more information, please refer to our warranty policy.

Return Policy

At Strek Offroad, we always do our best to honor a customer’s product return request as quickly as possible.

Strek Offroad accepts returns that are dated within 30 days of the product’s receipt, apart from custom orders which are non-refundable. For non-quality issue related returns, the product needs to be in new and unopened status, and the customer is responsible for double-way shipping costs and a 15% restocking fee. Opened and used products will not be eligible for returns.

All returned products must be accompanied by their original packaging and include all accessories, components/parts, and documentation as necessary. Not returning all accessories or components will result in a fee, to be determined by Strek Offroad at their sole discretion, which shall be equal to the value of the missing components of the returned product.

Return Procedure

Step 1: Please contact sales@strekoffroad.com and provide the reason and the necessary pictures or videos to verify your order issue.

Step 2: Our service team will offer a solution based on our policy.

Step 3: Based on the final solution agreed by both parties, our customer service team will provide the return information if a return is required.

Step 4: Please pack the approved return products properly based on requirements and return to us within 5 business days.

Step 5: When our warehouse receives the return, our customer service team will inspect the product and then proceed with the replacement/refund.

It is the customer’s responsibility to palletize/crate, strap, wrap, and/or box their product(s) properly for return shipment, which is critical for the carrier to proceed with transportation.

It normally takes between 1-2 weeks for the refund to be completed, which depends on the bank. When completed, our team will notify you by mail. Typically, refunds will be paid to your original form of payment. For orders that have been paid for by check, money order, or cash, and where the customer would like a refund and is qualified for a refund per the terms of this Return Policy, Strek Offroad will refund the customer by the method agreed upon.

If you want to exchange the products, after getting approval from our team, the fastest way is to return the product you have per the procedure after the return is authorized, meanwhile, make a separate purchase for the new product. After the return is completed, we will refund you as agreed.

Strek Offroad reserves all the right for the final explanation of the return and refund policy. If you have any questions, please don't hesitate to contact us.

For any doubts, the customer may contact us via e-mail at sales@strekoffroad.com.